Refund policy

Refund & Return Policy

We want you to have a smooth and transparent shopping experience with us. Please read this policy carefully before placing an order, as it clearly explains which products are eligible for return and under what conditions.

 

1. Return Request Window

  • Any return or exchange request must be raised within 24 hours of order delivery.

  • Requests raised after 24 hours will not be accepted under any circumstances.

  • To initiate a request, customers must email us with:

    • Order ID

    • Clear reason for return 

    • Unboxing video (mandatory)

  • An unboxing video is compulsory for all return or exchange requests.

  • The video must:

    • Be continuous and unedited

    • Clearly show the sealed package being opened

    • Show the product clearly

  • No unboxing video = no return will be accepted.

This is strictly enforced to avoid misuse and false claims.

2. Refund Method (Store Credit Only)

  • We do not offer cash refunds.

  • Approved returns will be refunded in the form of a store credit / gift coupon.

  • The coupon:

    • Will be valid for unlimited time period from the date of issue

    • Can be used only once

    • Cannot be combined with other offers

3. Reverse Shipping Charges

  • A ₹120 reverse shipping fee will be deducted from the store credit amount.

 

4.Non-Eligible Items for Returns

The following items cannot be returned or exchanged under any circumstances, including if you dislike the product:

  • Bracelets, rings, anklets, waist chains, and watches (size-specific or batch-made products)

  • Personalized or customized items (e.g., Bubble Initial Necklace or Earrings)

  • Products purchased during sales, promotions, clearance, or special offers

  • Individual items from combo or gift sets

  • Used, worn, or damaged items without proper proof

Note: Size-specific products (bracelets, rings, anklets, waist chains) are made in batches and cannot be returned due to sizing, hygiene, and operational constraints.

5. Damaged Products Return Request

At Subhagalankar, we follow a strict 3-layer quality check to ensure products are not sent damaged. However, occasionally, damage may occur during transit.

For a damaged product to be eligible for return, the following is required:

  • An uncut and unedited 360-degree unboxing video, showing:

    • The sealed parcel clearly

    • Labels and packaging intact

    • The product inside without removing or tampering with it

  • Only returns with proper unboxing video proof will be processed.

Please ensure the video is clear, continuous, and from the start of opening the parcel Returns without proper unboxing video cannot be accepted.

6.Cancellation Policy

 Once an order is placed, we do not accept cancellations under any circumstances.

This is because checkout and payment gateway fees are immediately incurred, and we cannot reverse them.

 If you need to update your delivery address or phone number, please email us at support@subhagalankar.com with: Your Order ID Updated address Updated phone number These updates must be requested within 5 hours of placing the order.

 Once the order is dispatched, no cancellations or updates can be made to the address or phone number.

7. Undeliverable Shipments

  • If a shipment cannot be delivered due to logistics, courier issues, or operational limitations at your pin code, we will attempt to reship the order via an alternative courier.

  • Refunds are only eligible if the parcel is not delivered within 30 days of the original delivery attempt.

  • If delivery is delayed for any reason within 30 days, including courier delays or other logistics issues, a refund cannot be issued. Instead, the order will be reshipped to ensure you receive it.

 

Additional Notes

  • Once you have mailed a return request, please remain available for the reverse pick-up and answer calls from the delivery partner.

  • If you are unavailable or unable to answer, the delivery partner may cancel the reverse pick-up at their discretion. In such cases, the return process will need to be re-initiated, which may extend the overall timeline.

  • While most pin codes are eligible for forward and reverse delivery, some rare pin codes may only support forward delivery. In such cases, we may request you to return the product via an alternate courier service.